Privacy Policy

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At Franks Motorcycles, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

Information We Collect:

1. Personal Information:
   
   • When you make a purchase or create an account on our website, we may collect personal information such as your name, email address, phone number, billing address, and shipping address.
   • We may also collect payment information, including credit card details, to process your transactions securely.

1. Usage Information:
   
   • We collect information about how you interact with our website, including your browsing activities, pages visited, and products viewed. This information helps us improve our website and provide a better shopping experience for our customers.

1. Cookies and Tracking Technologies:
   
   • We use cookies and similar tracking technologies to enhance your browsing experience and provide personalised content and advertisements.
   • Cookies are small data files stored on your device that help us remember your preferences, track your activity, and analyse website traffic.

How We Use Your Information:

1. Order Processing:
   
   • We use the information you provide to process and fulfil your orders, communicate with you about your purchases, and provide customer support services.

1. Website Improvement:
   
   • We analyse usage data to improve our website's functionality, optimise product offerings, and enhance user experience.

1. Marketing and Promotions:
   
   • With your consent, we may use your contact information to send you promotional emails about new products, special offers, and upcoming events.
   • You can opt out of receiving marketing communications at any time by following the unsubscribe instructions provided in our emails or by contacting our customer service team.

Information Sharing and Disclosure:

1. Third-Party Service Providers:
   
   • We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, fulfilling orders, and delivering products to you.
   • These service providers are obligated to handle your information securely and only use it for the purposes outlined in our Privacy Policy.

1. Legal Compliance:
   
   • We may disclose your information to comply with applicable laws, regulations, or legal processes, or to protect our rights, property, or safety, as required by law.

Data Security:

1. Security Measures:
   • We implement industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.
   • However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Your Rights and Choices:

1. Access and Control:
   
   • You have the right to access, update, or delete your personal information stored in our systems.
   • You can manage your account settings and preferences by logging into your account on our website or by contacting our customer service team.

1. Cookies Preferences:
   
   • You can control cookies preferences through your browser settings and opt out of certain types of tracking technologies.
   • Please note that disabling cookies may affect your browsing experience and functionality of our website.

Changes to this Privacy Policy:

1. Policy Updates:
   • We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
   • We will notify you of any significant changes by posting the updated Privacy Policy on our website or by sending you a direct notification.

Contact Us:

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us:

Email: customerservices@franksmotorcycles.com

Phone: 01206 696944 

Customer Service Hours: 9am to 4pm, Monday to Friday

By using our website or providing your information to us, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.