Return and Refund Policy

---

 Delivery and Returns Policy

Delivery Policy:

1. Delivery Timeframes:
   
   • Franks Motorcycles aims to dispatch orders within 24-48 hours of receiving them, excluding weekends and public holidays.
   • Delivery times may vary depending on the destination within the UK and the shipping method chosen at checkout.
   • Estimated delivery times will be provided upon checkout, but please note that unexpected delays may occur due to factors beyond our control, such as weather conditions or courier delays.

1. Shipping Methods:
   
   • We offer various shipping options, including standard and expedited delivery services within the United Kingdom.
   • Customers can choose their preferred shipping method during the checkout process.

1. Shipping Costs:
   
   • Shipping costs within the UK are calculated based on the weight of the items ordered and the selected shipping method.
   • Customers will be provided with shipping cost estimates during the checkout process.

1. Delivery Tracking:
   
   • Once your order has been dispatched, you will receive a confirmation email with tracking information.
   • You can track the status of your delivery using the provided tracking number on our website or the courier's website.

1. Delivery Address:
   
   • Customers are responsible for providing accurate delivery addresses at the time of purchase.
   • Franks Motorcycles is not liable for any delays or delivery issues resulting from incorrect or incomplete delivery information provided by the customer.

1. Delivery Restrictions:
   
   • We currently only offer delivery within the United Kingdom.
   • We do not deliver to P.O. boxes or APO/FPO addresses.

Returns Policy:

1. Returns Eligibility:
   
   • Franks Motorcycles accepts returns on eligible items within 30 days of the delivery date.
   • To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.

1. Return Process:
   
   • To initiate a return, customers must contact our customer service team within 30 days of receiving the item to request a return authorisation (RA) number.
   • Customers can contact our customer service team via email at customerservice@franksmotorcycles.com or by phone at 01206 696944.
   • Once the RA number is issued, customers must securely package the item(s) and ship them back to Franks Motorcycles within 14 days.

1. Return Shipping:
   
   • Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.
   • We recommend using a trackable shipping method and purchasing shipping insurance for returned items, as we are not responsible for items lost or damaged during return transit.

1. Refunds:
   
   • Refunds will be issued to the original payment method used for the purchase within 7-10 business days of receiving the returned item(s).
   • Shipping costs are non-refundable unless the return is due to a product defect or an error on our part.

1. Exchanges:
   
   • We currently do not offer direct exchanges. If you wish to exchange an item for a different size, colour, or style, please follow the returns process outlined above and place a new order for the desired item.

1. Damaged or Defective Items:
   
   • If you receive a damaged or defective item, please contact our customer service team immediately to arrange for a replacement or refund.

Contact Us:

If you have any questions or concerns regarding our delivery and returns policy, please don't hesitate to contact us:

Email: customerservices@franksmotorcycles.com

Phone: 01206 696944 

Customer Service Hours: 9am to 4pm, Monday to Friday